Country Yoghurt Privacy Policy

1. Who We Are

Country Yoghurt is a food and beverage business that processes customer orders, delivery requests, and payment records. We use internal systems to manage inventory, track transactions, and communicate with customers and staff.

2. Information We Collect

• Identity details: name, phone number, and account role (customer, staff, or admin).
• Order information: products ordered, quantities, order history, and delivery status.
• Payment information: amount paid, payment channel, approval status, and account references.
• Delivery information: delivery addresses or allocation details, dispatch and completion records.
• Communication logs: SMS messages sent, delivery status of messages, and notification records.
• System activity data: timestamps, user actions, and audit-related records for operational security.

3. Why We Use Your Information

• To process and fulfill yoghurt orders and delivery allocations.
• To validate and reconcile payments.
• To send operational communications such as order, payment, and delivery updates by SMS.
• To manage customer support requests and resolve transaction issues.
• To improve service quality, planning, and stock management.
• To prevent fraud, unauthorized access, and misuse of our systems.

4. Legal Basis and Consent

We process your data when necessary to provide our services, perform our contractual obligations, meet legitimate business interests, and comply with applicable legal and regulatory requirements. Where required, we rely on your consent, especially for non-essential communications.

5. SMS and Notifications

Country Yoghurt may send SMS for order confirmations, delivery alerts, payment status, and account-related notices. We do not use sensitive personal data in SMS content unless strictly necessary for service delivery.

6. Data Sharing

We may share limited data with trusted service providers only where necessary, including:

• Payment processors and financial institutions for transaction processing.
• SMS providers for customer communication delivery.
• Logistics or dispatch personnel for successful order fulfillment.
• Regulators or law enforcement where disclosure is legally required.

We do not sell customer personal data.

7. Data Retention

We retain records only for as long as required to support operations, handle disputes, satisfy accounting and audit requirements, and comply with applicable laws.

8. Data Security

We apply reasonable technical and organizational safeguards, including access controls, role-based permissions, and activity tracking to reduce risks of unauthorized access, alteration, or loss of data.

9. Your Rights

Subject to applicable law, you may request to:

• Access personal data we hold about you.
• Correct inaccurate or incomplete information.
• Delete or restrict processing of your information, where allowed.
• Object to certain processing activities.
• Withdraw consent where processing is based on consent.

10. Cookies and Similar Technologies

Our web-based systems may use session and authentication cookies that are necessary for login, security, and core functionality. These are not used to profile you for unrelated advertising purposes.

11. Children's Privacy

Our services are intended for general business and customer use and are not designed for children under 18. If we become aware that data of a child was collected improperly, we will take appropriate corrective action.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or security standards. The latest version will always be available on this page with the updated date.

13. Contact

For privacy-related questions or requests, please contact Country Yoghurt through our official customer service channels.